Sign up with them for fixed rate, paperless billing and automatic payment....BUT what you actually get is an ever increasing rate, and no notification until you get the pink slip in the mail saying you are about to be cut off.
Their customer service person doesn't even say sorry, just delete account and sign up again. They tell you that prepay will be $40 and that is only the first payment.... the next will be $50 then $70 then $80. And that isn't an actual consumption amount it is based on the average for the area...
so if you live in a 2 bdr apartment you are in a blended rate with the 5 bedrooms homes down the street.Such as bad company.
randboc wrote the review because of not as described at Infinite Energy. Reviewer claimed that he or she lost $80 and wants Infinite Energy to have the product delivered.
The most disappointing in user's experience was that they tack on 21 dollar override agl fee, tech system malfunctions yet the consumer is penalized, that although my usage does not go up the bill doubles and website routinely looses account sign up record. Author liked the most that they had a program for those with no credit. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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